Senior Technical Consultant - ServiceNow Impact

Description

Join ServiceNow as a Technical Consultant – Impact, where you will play a crucial role in personalizing customers’ digital transformation journeys on the Now Platform. This position is part of our global customer success organization, focusing on helping clients unlock business value and accelerate the adoption of ServiceNow products. As a subject matter expert, you will deliver technical accelerators, share best practices, and guide customers in achieving their goals.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Flexible working hours
• Opportunities for professional development and continuous learning
• Remote work options available

Why you should apply for this position today

This role offers the opportunity to make a significant impact on customer success and digital transformation. You will be part of a dynamic team that values innovation and collaboration, allowing you to grow your skills while contributing to meaningful projects.

Skills

• Proven technical and business process experience in ServiceNow solutions
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations
• Experience with ITOM, ITAM, SPM, or GRC product areas
• Familiarity with AI/ML technology, especially ServiceNow Virtual Agent and Performance Analytics
• Proficient in Web Technologies (XML, HTML, JavaScript, Web Services)
• Experience working with Agile methodologies
• Excellent written and verbal communication skills
• Strong interpersonal skills and customer-centric attitude
• Commitment to obtaining and maintaining ServiceNow certifications
• Team-oriented mindset with a collaborative approach

Responsibilities

• Present and deliver technical offerings to enterprise customers remotely
• Prepare client-facing and internal technology-related deliverables
• Identify process improvement opportunities and mentor junior team members
• Participate in developing new offerings for the technical accelerator portfolio
• Engage with customer requests, scoping effort for technical recommendations
• Demonstrate products tailored to customer needs
• Understand customer business and technical needs related to Impact products
• Develop strong working relationships with global Impact team members
• Drive continuous improvements in implementation methodology and service offerings
• Help customers unlock business value and improve ServiceNow product adoption

Qualifications

• Experience in leading development and delivery of ServiceNow solutions
• Knowledge of technical components and integrations
• Experience with relevant product areas and technologies
• Excellent communication and interpersonal skills
• Prepared to pursue ServiceNow certifications

Education Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field

Education Requirements Credential Category

• Bachelor’s degree or equivalent experience

Experience Requirements

• Proven experience in ServiceNow development and implementation
• Experience working in a SaaS environment
• Experience with Agile methodologies

Why work in Orlando, FL

Orlando is a vibrant city known for its diverse culture, entertainment options, and warm climate. It offers a unique blend of professional opportunities and recreational activities, making it an ideal place to live and work. With a growing tech scene and a strong community, Orlando provides an excellent environment for both personal and professional growth.