IT ServiceNow Business Analyst

IT ServiceNow Business Analyst | £65k + Benefits | Hybrid

We are seeking an experienced Business Analyst with a passion for ServiceNow to join our team and help shape the future of our client's IT Service Management (ITSM) and Professional Services platforms.

In this role, you will act as the liaison between our business stakeholders and technical teams, ensuring that our client's systems are constantly evolving to meet the demands of a dynamic environment. You will play a crucial role in driving the development of platform features, functionality, automation, and integrations, while delivering operational efficiencies and a seamless customer experience.

Your day-to-day responsibilities will include taking ownership of key systems, managing product backlogs, and collaborating with stakeholders to define and prioritize business requirements. You will work closely with technical teams to scope and design innovative solutions that meet business needs and enhance our client's internal processes. Additionally, you will be involved in analyzing potential system changes, assessing risks, and supporting smooth transitions of new functionalities to ensure the platforms are robust, efficient, and future-proof.

What we're looking for:

• Proven experience working with ITSM and PSA platforms, with a strong understanding of ServiceNow (especially modules like CSM, ITSM).
• Knowledge of Agile methodologies and ITIL best practices.
• An eye for detail, with the ability to simplify complexity and communicate effectively with stakeholders at all levels.
• A proactive, hands-on attitude, with the ability to develop impactful solutions.
• ServiceNow Certified System Administrator (CSA) certification is a bonus!

In return, you'll receive a dynamic, people-first culture, exceptional holiday allowance, health cover, well-being services, hybrid working options, and access to various employee schemes.

This is more than just a job - it's your chance to make a real impact. If you are ready to take the next step in your career, get in touch with us for consideration.

Please note that you will be required in the office 2-3 days per week, so you need to live within commuting distance or be open to relocation.