ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst (SC Cleared)

Location: Remote

Duration: 6 Months (with potential for extension)

Clearance Required: SC Clearance

Rate: Market Rate (PAYE through Umbrella)

Role Overview:

We are seeking a skilled ServiceNow Business Analyst with active SC clearance to join our remote team. The ideal candidate will have a strong background in analyzing business processes, gathering requirements, and working closely with technical teams to deliver ServiceNow solutions that meet business objectives. You will play a key role in bridging the gap between stakeholders and developers, ensuring the successful implementation and optimization of ServiceNow functionalities in a secure environment.

Key Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with ServiceNow capabilities and best practices.
• Process Mapping and Analysis: Conduct detailed process mapping and gap analysis to identify opportunities for automation and improvement using ServiceNow.
• Solution Design Support: Work closely with ServiceNow architects and developers to design and validate solutions, ensuring they meet business needs and comply with technical standards.
• Stakeholder Engagement: Facilitate workshops and meetings with stakeholders, including end-users, IT teams, and business leaders, to ensure clear communication of requirements and project status.
• User Stories and Documentation: Create clear and concise user stories, functional specifications, and other project documentation to guide development efforts.
• Testing and Validation: Assist in the preparation and execution of test plans, UAT, and validation of ServiceNow solutions to ensure they meet the agreed requirements.
• Change Management: Support change management activities, including user training, communications, and transition planning to ensure smooth adoption of new ServiceNow features.
• Data Analysis: Work on data-related requirements, including data integration, migration, and reporting within the ServiceNow platform.

Key Skills and Experience:

• SC Clearance: Must hold active SC clearance.
• ServiceNow Expertise: Proven experience as a Business Analyst with a strong focus on ServiceNow modules, including ITSM, ITOM, HRSD, or other relevant applications.
• Business Analysis Skills: Demonstrated experience in requirement gathering, process analysis, and creating user stories in a ServiceNow environment.
• Technical Understanding: Familiarity with ServiceNow's capabilities, integration points, and basic understanding of APIs and database functions.
• Communication Skills: Strong communication and interpersonal skills, with the ability to translate technical concepts into business language for stakeholders.
• Stakeholder Management: Excellent stakeholder management skills, with a track record of engaging and influencing stakeholders at all levels.
• Problem-Solving Abilities: Analytical mindset with the ability to identify business challenges and propose effective solutions using ServiceNow.
• Documentation Skills: Proficiency in documenting requirements, creating flowcharts, and maintaining project documentation using tools like JIRA, Confluence, or similar.

Preferred Skills:

• Experience working within Agile or Scrum environments, particularly as part of a ServiceNow project team.
• Knowledge of ITIL processes and best practices related to IT service management and ServiceNow workflows.
• Experience working in secure environments with a strong focus on data privacy and security compliance.

Why Join Us?

• Be part of a dynamic team delivering high-impact ServiceNow solutions in a secure, remote setting.
• Work on innovative projects that leverage your expertise in business analysis and ServiceNow.
• Flexible remote working arrangements with opportunities for career growth and skill development.

How to Apply:

If you are a proactive ServiceNow Business Analyst with SC clearance and a passion for driving digital transformation through effective analysis and collaboration, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and approach to business analysis in a ServiceNow context.

This job specification is tailored for a ServiceNow Business Analyst, emphasizing the role’s focus on business analysis, stakeholder engagement, and process improvement within a ServiceNow environment. It highlights key skills in requirement gathering, process mapping, and documentation, with a strong emphasis on working in a secure, SC-cleared setting.