ServiceNow Business Analyst-W2

To be successful in this role, we’re seeking the following:

• BA or BS degree in either Business or Technical field
• Extensive (5+ yrs) technical knowledge / certifications of the ServiceNow Platform including:
• ITSM (Incident, Problem, Change, Request)
• CMDB / CSDM data models
• Service Catalog / Service Portal
• ServiceNow SDLC (management of Stories, Epics, Defects, etc.)
• 10 + years of technology experience preferred
• 8+ years of experience acting as a Business Analysis working with enterprise application(s) supporting 20K+ user base
• Excellent communication skills & the ability to develop clear written materials.
• Ability to articulate product strategy, roadmaps, vision to senior leadership to reach consensus
• Helpful to have ServiceNow Admin Certification.
• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• Ability to manage vendor relationships

ServiceNow has many modules in it, client is expecting

• ITSM is the most common module
• They’re looking for a BA within the ServiceNow ITSM space – Must be VERY strong with the ITSM Moule
• Must have major enterprise experience (10,000-20,000 users).
• Should be good with CMDB/CSDM Data models
• Should be good with Service Catalog/Service Portal
• Should have ITIL Certification, either v3 or v4
• Must have excellent communication skills – Should be able to manage vendor relationships
• They are not building new, but enhancing what is already there.