ServiceNow CMDB Consultant

Hybrid: Chicago, IL or Dallas, TX

Responsibilities:

• Support the strategy, planning, design, implementation, management, and performance of ServiceNow Configuration Management solutions to align with the strategic objectives and operational needs.
• Collaborate with technical stakeholders to define configuration items and classes, their attributes, and data collection.
• Ensure timely and accurate population of data into the appropriate ServiceNow tables to support ITSM modules and business objectives.

Required Skills and Experience:

• Proficiency with ServiceNow.
• Understanding of capabilities, business applications, services, products, software packages, and their functionality within the ITIL model.
• Ability to communicate and implement the ITIL CMDB model effectively.
• Knowledge of the ServiceNow CSDM model.
• Operational experience in creating and managing Configuration Items (CIs) in the ServiceNow CMDB and AMDB.
• Strong collaboration and communication skills to work effectively with multiple stakeholders and ensure adherence to governance standards.
• Broad knowledge of IT infrastructure topology, including typical product, application, server, and networking configurations.
• Experience with Microsoft Office tools (Project, Word, Excel) and Atlassian tools (JIRA, Confluence).