Senior ServiceNow Software Engineer

CBTS is currently seeking a Senior ServiceNow Software Engineer for a position located in Cincinnati, OH

Experience/Responsibilities:

• Expertise in ServiceNow Discovery, including Service Mapping, features and functionality

• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.

• Understanding of network protocols (e.g., SNMP, WMI, SSH)

• Knowledge of CMDB structure and data relationships

• Ability to align discovery data with IT service management processes

• Participates in platform upgrade planning, testing, and validation.

• Strong analytical and problem-solving abilities

• Participate in the design, development, and implementation of enhancements of Service-now instances.

• Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).

• Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)

• Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.

• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

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