ServiceNow Solutions Project Manager (PUBLIC TRUST REQUIRED)

Position Description

· ​Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development, and implementation of the ServiceNow platform.

· Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.

· Provide guidance/support to the ServiceNow Developers assigned to the project.

· Guide in utilizing the out-of-the-box capabilities of ServiceNow.

· Building New System Functionality

· Designing and Implementing an ATO Management Process

· Designing and Implementing Risk and POAM Oversight/Management

· Preparing Training and Documentation

· Defining and Establishing Change Management Process

· All other duties as assigned or directed.

Basic Qualifications

· Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field

· 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.

· 5 years of experience working as a ServiceNow Project Manager.

· 3 years of experience managing the overall project relationship; identifying and developing new opportunities with customers, supporting early qualification, and communicating those back to the ServiceNow Developers.

· 3 years of experience documenting key ServiceNow operational policies, processes, and methodologies applicable to project management.

· Ability to manage multiple ServiceNow Development initiatives.

· Good understanding of Agile software development practices

· Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.

· Excellent verbal and written communication skills including presentation skills.

Required Skills

· Track and coordinate multiple complex customer engagements simultaneously. 

· Ensure all agreed timelines and deliverable milestones are communicated and successfully met.

· Communicate engagement progress to customer stakeholders.

· Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.

· Function as the primary point of contact and escalation. 

· Prepare and present project kick-off, reviews, and project closure presentations with customers.

· Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.

· Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.

· Monitor project progress to avoid scope creep. 

· Manage and drive to completion of customer project action items.

· ServiceNow Certification.

· Previous Government experience

Desired Skills

· In-depth knowledge of key ServiceNow operational policies, processes, and methodologies applicable to project management.

· Strong entrepreneurial spirit: a desire and willingness to “do whatever it takes".

· Strong experience in coordinating and managing small, medium, and large-scale projects.

· Solid understanding of all aspects of the IT life cycle.

· Excellent Microsoft Project, Visio, and SharePoint proficiency. 

· Client-oriented, professional services mindset.

· Excellent research skills and the ability to manage details.

· Excellent analytical, organization, and time management skills. 

· Ability to think outside the box. 

· Ability to stay initiative-taking and self-directed. 

· Willingness to adapt to changing business and technical priorities. 

· Ability to work in a fast-paced, high-performance team environment. 

· Ability to work with deadlines. 

· In-depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.