ServiceNow ITSM Developer

RedBeard Solutions

RedBeard Solutions

Los Angeles, CA

Posted 28 days ago


Job Role: ServiceNow ITSM Developer

Location: Los Angeles, CA (Onsite)

Pay rate: $40/hr on W2 or $45/hr on C2C

Job Description:

Desired Qualifications

· Extensive knowledge of JavaScript

· Familiarity with UI, SQL, HTML and CSS

· Knowledge of XML and structural programming concepts

· Knowledge of ITIL processes

· Experience in developing ServiceNow report

· Experience in ServiceNow Playbook development

· Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)

· Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable

Scope of Services

· Develop ServiceNow ITSM technical implementation and migration plan

· Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements

· Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM

· Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load

· Create reports for ITSM data in ServiceNow and Microsoft PowerBI

· Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues

· Analyzes system performance and adjusts various tuning parameters or code for best performance Performs unit test, UAT, stress test scenarios with technical staff

· Implement on-going enhancements

Job Type: Full-time

Pay: $40.00 - $42.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift

Ability to Commute:

  • Los Angeles, CA (Preferred)

Ability to Relocate:

  • Los Angeles, CA: Relocate before starting work (Preferred)

Work Location: In person

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