ServiceNow ITSM Developer

RedBeard Solutions
Los Angeles, CAPosted 28 days ago
Job Role: ServiceNow ITSM Developer
Location: Los Angeles, CA (Onsite)
Pay rate: $40/hr on W2 or $45/hr on C2C
Job Description:
Desired Qualifications
· Extensive knowledge of JavaScript
· Familiarity with UI, SQL, HTML and CSS
· Knowledge of XML and structural programming concepts
· Knowledge of ITIL processes
· Experience in developing ServiceNow report
· Experience in ServiceNow Playbook development
· Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)
· Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable
Scope of Services
· Develop ServiceNow ITSM technical implementation and migration plan
· Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements
· Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
· Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
· Create reports for ITSM data in ServiceNow and Microsoft PowerBI
· Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues
· Analyzes system performance and adjusts various tuning parameters or code for best performance Performs unit test, UAT, stress test scenarios with technical staff
· Implement on-going enhancements
Job Type: Full-time
Pay: $40.00 - $42.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Los Angeles, CA (Preferred)
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (Preferred)
Work Location: In person
