ServiceNow Technical SME

Noblesoft Technologies

Noblesoft Technologies

Santa Fe, TX

Posted 28 days ago


Job Tite : ServiceNow Technical SME Job Location : Texas City, Texas

Job Description (Posting). :ServiceNow Technical SME Experience: L3- 5-7 Years of Relevant Industry ExperienceTitle: SAM Technical SMERequired Skills: Experience in implementing SAMPro. In-depth knowledge of SAMPro modules with tables. Assisted customers in implementing SAM Tools across their organization. Worked on solution designing and implementation as per best practices for various module - SAM Pro. Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow Experience of working with Service Catalog items in ServiceNow. Implemented SR's Using Flow Designer Functionality. Worked on Workflow Editor Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. Worked on Reports, dashboards. Worked on project with Agile methodology. Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.

(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

(2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced

(3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning

(4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.

(5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA

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