ServiceNow Developer/Engineer Role at VAE, Inc.

VAE, Inc.
Fort Meade, MDPosted 28 days ago
Overview
VAE, Inc. is a comprehensive IT infrastructure solutions company dedicated to delivering secure and reliable services to its clients' mission-critical enterprises. Our expertise encompasses design, integration, and implementation of cutting-edge technologies and shared IT services. We leverage multi-tenant capable platforms to create cost-effective end-to-end solutions.
About the Job
We are seeking an accomplished ServiceNow Developer/Engineer to join our team at VAE, Inc. As a key member of our service management team, you will be responsible for:
- Setting up, configuring, and implementing ServiceNow's ITSM, ITOM, TSM, and TSOM modules
- Designing and maintaining Forms, Reports, Views, Workflows, Groups, and Roles within the platform
- Developing and enhancing Dashboards and reporting features, including scheduled reports
- Integrating various tools with ServiceNow (Elastic, Netcool, Kafka, etc.)
- Supporting application and platform upgrades
- Collaborating with colleagues to propose solutions based on business needs and strategies
- Configuring ServiceNow functions to meet operational requirements
- Contributing to business process re-engineering activities to transition ticketing and order management capabilities into ServiceNow
- Analyzing customer data to identify trends and patterns that can improve network performance and enhance customer experience
Requirements
To succeed in this role, you must possess:
- A bachelor's degree from an accredited institution in a related field or equivalent experience/education (4-8 years) or 2-6 years of professional experience with a related master's degree; additional experience may be considered in lieu of a degree
- Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
- Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
- Understanding of ITIL foundation or ITIL certified
- Hands-on experience with architecture, design, development, and delivery of data-driven operations capabilities within a DoD environment, including experience building software applications meeting DoD security standards
- At least 2 years of hands-on experience with ServiceNow standup, configuration, and/or maintenance
- Experience working with JIRA, Git, and Confluence
- Ability to collaborate with technical teams in a fast-paced environment
PREFERRED QUALIFICATIONS
- Experience with AWS cloud implementations
- Experience with DevOps/DevSecOps and CI/CD implementation
- Knowledge of automation tools such as Ansible
- 5+ years of experience with software engineering
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