ServiceNow System Administrator Role in a Federal Environment

Interactive Process Technology LLC

Interactive Process Technology LLC

Huntsville, AL

Posted 27 days ago


Overview

Interactive Process Technology LLC is passionate about delivering innovative business solutions using emerging technologies. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering practical solutions that solve real problems for major government and business organizations. Job Description

As a ServiceNow System Administrator, you will be responsible for performing day-to-day administration and maintenance of the ServiceNow platform, ensuring optimal performance and availability. You will configure ServiceNow modules, workflows, forms, fields, and integrations to meet business requirements and monitor and troubleshoot system issues, ensuring timely resolution and minimizing downtime. Key Responsibilities

  • System Administration: Perform day-to-day administration and maintenance of the ServiceNow platform, ensuring optimal performance and availability.
  • Configuration and Integration: Configure ServiceNow modules, workflows, forms, fields, and integrations to meet business requirements.
  • Issue Resolution: Monitor and troubleshoot system issues, ensuring timely resolution and minimizing downtime.
  • User Management: Manage and maintain user accounts, roles, and permissions to ensure appropriate access controls. Requirements
  • Education: Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience.
  • Experience: Minimum of 3 years of experience as a ServiceNow System Administrator or similar role, with experience working in DoD or federal environments preferred.
  • Certifications: ServiceNow Certified System Administrator (CSA) required, with additional certifications in ServiceNow modules highly desirable. Benefits

Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

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