ServiceNow Developer - Senior

Inserso Corporation
ArizonaPosted 10 days ago
The ServiceNow Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.
This role will include, but will not be limited to the following responsibilities:
- Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
- Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
- Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
- Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
- External API knowledge used for ServiceNow integration and automation.
- Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
- Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
- Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
- Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
- Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
- Develop credible and high-integrity relationships with customers technical resources.
- Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
- Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
- Reviewing and publishing configuration management reporting.
- Reviewing and maintaining the health of the CMDB.
- Reviewing and maintaining the health of CDMB related integrations.
- Other tasks as required in support of the ServiceNow tool.
Required Skills/Experience:
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- Bachelor’s degree in related field or equivalent experience.
- 8 years of experience in IT support or related field, preferability in software development or configurations.
- 5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferability using ServiceNow.
- 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
- 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
- Demonstrated understanding of ITSM processes.
- Common Service Data Models (CSDM):
- Classification and Class dependencies
- Model Category Forms
- Asset/CI Synchronization
- CMDB Identification and reconciliation Engine (IRE).
- Data Sources and Integrations - Support Integrations with multiple complex data sources:
- MECM/SCCM
- Implementation and maintenance of Service Graph Connector (SGC)
- ServiceNow Discovery
- Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions
- Tenable
- ADEX
- Proprietary sources
- Baseline CMDB.
- CMDB Schema Model.
- CMDB Health Management:
- Logical controls of multiple source data ingestion
- CI remediation
- Duplicate Cis
- Query Builder Preferred Skills/Experience:
- Agile knowledge (sprints, stories, epics, etc.).
- ITIL v4 certified.
- ServiceNow Developer certification.
- Familiarity with SaaS and Cloud technologies.
- SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
- Service Management or Service Dependency Mapping Tools Configuration Management.
- Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
- Sunflower Asset Management Solutions.
- ITOM Visibility.
- ITOM Health.
- Service Mapping.
- Business Applications.
- Vulnerability Response.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
