ServiceNow Configuration Manager

First Interstate

First Interstate

Grant City, MO

Posted 10 days ago


  • *Job Description**

We are seeking a highly skilled IT Operations Specialist to join our team at First Interstate Bank. As the IT Operations Management (ITOM) and Configuration Management Database (CMDB) Administrator, you will be responsible for overseeing our ServiceNow ITOM and CMDB, ensuring data accuracy, integrity, and consistency.

Key Responsibilities:

  • Develop, implement, and maintain configuration management processes and standards.
  • Manage the Configuration Management Plan and its implementation.
  • Support periodic reviews of configuration management processes and standards to ensure they align with best practices.
  • Identify and implement improvements to CMDB processes and tools to enhance efficiency and effectiveness.
  • Generate and present regular reports on CMDB status, metrics, and improvement initiatives to senior management.
  • Ensure the accuracy and consistency of data within the CMDB.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) required.
  • 4-6 years proven experience in configuration management, CMDB administration, ITOM or related IT service management roles required.
  • Strong communication skills, both written and oral.
  • Ability to remain objective and professional in times of conflict.
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