Systems Administrator - ServiceNow (SNOW)

Lucas James Talent Partners
Wilmington, DEPosted 10 days ago
SUMMARY OF DUTIES:
The Lead Technologist’s (System Administrator - ServiceNow) primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.
ESSENTIAL FUNCTIONS:
- Brainstorms possible solutions and evaluates alternatives against decision criteria.
- Manages all standard operating procedure creations, modifications, and updates for incident management and Service Management Metrics and ServiceNow (SNOW) critical measurement updates.
- Interfaces with the ServiceNow (SNOW) team in adding, modifying and updating all applications, application services and additional criticality matrix items.
- Will be the lead on any projects that impact the incident management area, including partnering with support team in the Everbridge paging tool deployment and any new or updates to its templates and interactivity.
- Provide guidance to resources during escalation process and determination.
- Works with vendors during the problem resolution process as needed.
- Researches and analyzes technologies within area of required expertise.
- Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
- Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
- Recommends short-term alternatives when appropriate.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
- Relevant Engineering Certifications
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in engineering, Computer Science or other related field plus 8+ years of experience
- Certification in ServiceNow, ITIL, MCSE, CCNP (or equivalent)
WORK ENVIRONMENT:
- Work is performed in a Hybrid/Weekly in office environment 2 days per week
- May require travel up to 10% of the time.
- Requires on–call status
- After hours and periodic shift work may occasionally be required
COMMUNICATIONS AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills.
The salary/hourly range is $94,300-$122,256. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
