ServiceNow IT Specialist

QAAgility Technologies

QAAgility Technologies

Pune, Maharashtra, India

Posted 10 days ago


Job Title: Junior ITSM Developer - ServiceNow

Overview: QAAgility Technologies is a leading provider of IT service management solutions, leveraging the power of ServiceNow to deliver exceptional results to our clients. We are seeking a skilled Junior ITSM Developer to join our team and contribute to the design, development, and implementation of ITSM applications on the ServiceNow platform.

Responsibilities: The successful candidate will be responsible for:

  • Designing and developing ITSM solutions on ServiceNow, including Incident, Problem, Change, and Configuration Management.
  • Testing and deploying ITSM applications on ServiceNow.
  • Collaborating with stakeholders to gather requirements and design solutions.
  • Troubleshooting and resolving technical issues related to ServiceNow applications.
  • Participating in code reviews and ensuring adherence to coding standards.
  • Staying up-to-date with new features and best practices in ServiceNow.

Requirements: To excel in this role, you will need:

  • At least 1 year of experience in ITSM development, preferably on ServiceNow.
  • Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, and Configuration Management.
  • Experience with ServiceNow development tools, including Scripted API, Business Rules, and Client Scripts.
  • Strong understanding of ITSM processes and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Good communication and collaboration skills.
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