Senior ServiceNow ITSM & SPM Developer - FULL REMOTE - Contractor in USD

All European Careers

All European Careers

Thane, Maharashtra, India

Posted 10 days ago


For an international project in Europe, we are urgently looking for a Full remote Senior ServiceNow SPM/APM/CSDM Lead Developer with +10 years of ServiceNow experience and +5 years of experience with SPM and +3 years of experience with APM development and support.

We are looking for a contractor, who is able to work at European time. This position is long-term.

Candidates need to be fluent in English.

Tasks and responsibilities: Lead and coordinate the technical solution design, perform development, unit testing and production deployment for SPM, APM, and CSDM; Ensure that the solution is aligned with the agreed business process design, functional design and with ServiceNow best practices and JTI architecture standards and guidelines; Clarify business requirements directly with the customer and implement required system configuration and development changes, as per the agreed-upon technical design; Collaborate with cross-functional teams to identify and prioritize business requirements and implement integration requirements with other systems; Estimate time and effort for all activities and proactively communicate progress and forecast changes to the rest of the team; Provide timely technical support for issue resolution including UAT and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required; Ensure that required system documentation is completed and delivered prior to Go-Live; Provide the necessary support required for user training preparation and delivery; Timely update assigned tasks, provide response and solution within team SLA and release schedule;

Profile: Bachelor or Master degree; 10+ years total of ServiceNow practical experience; +5 years of experience with SPM development and support; +3 years of experience with APM development and support; At least 2 CSDM implementations; Experience in leading projects; Experience in leading a small team; Expert-level ServiceNow development skills; Good understanding of the key IT processes, knowledge of ITIL or similar framework, and having development experience in Agile projects; Good knowledge of ServiceNow platform architecture and awareness of the latest trends and capabilities of the ServiceNow platform; Ability to initiate customer interfacing meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts; Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified; Proven technical writing and documentation skills; Fluent in English;

Interested:

Please send you CV to

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