Servicenow Product Owner- Austin, TX (ONSITE)

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Job Title: ServiceNow Product Owner

Location: Austin, TX (Onsite) Role Overview:

Our client is looking for a proactive and skilled Technical Product Expert with a strong background in Service Management Platforms, specifically ServiceNow. The ideal candidate will have expertise in Amazon's SIMt platform as a bonus. As the company transitions this platform into their organization, they require an individual who can assess current systems and processes, identify areas for improvement, and maintain a strategic long-term vision for the company's grocery convergence efforts, specifically related to Workforce Management (WFM), Fresh, and Go.

The role is crucial in ensuring the development, execution, and long-term success of new customer-focused capabilities and operational efficiencies within the ServiceNow platform, while considering both technical and business goals.

Key Job Responsibilities

Define new data analytics, in-app customer capabilities as well as operational engineering efficiencies

Lead the development and execution of a bold customer-focused product strategy and vision for the next generation of devices and services

Lead initiatives in various stages of the lifecycle - from ideation to development to launch

Define creative, high quality, long term product roadmaps based on team strategy and vision

Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture

Manage prioritization and trade-offs among customer experience, performance and operational load

Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, and technical goals

Drive product launches in partnership with Engineering, Operations, Business Development, Go to Market, PR, and other teams

Create buy-in for the product vision and strategy with leadership and internal partners

Drive decisions across cross-functional teams that include engineering, UX and commercial teams

Qualifications and Experience:

• Proven expertise with Service Management Platforms, specifically ServiceNow.
• Experience with Amazon's SIMt platform (a strong plus).
• Strong background in product management, particularly in technical environments.
• Demonstrated ability to define product roadmaps, write business requirements, and manage stakeholder expectations.
• Solid experience leading cross-functional teams to successful product launches.
• Ability to balance customer experience with technical and operational constraints.
• Excellent problem-solving skills with a proactive mindset.
• Strong communication and leadership abilities to engage stakeholders and drive product success.