ServiceNow administrator( 100% remote)

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. Intratek Computer, Inc. is looking for a ServiceNow administrator to support us.

• ServiceNow administrator( 100% remote)
• Contract
• Remote
• Duration: 10 months
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Description

The Application Administrator will be responsible for managing the ServiceNow platform, with a focus on collecting Hardware Asset Management requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the client environment. The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and will be able to collaborate with stakeholders to deliver enhancements that improve platform functionality and efficiency. Responsibilities:

• Work closely with the stakeholders and ServiceNow team to improve asset management processes to track hardware assets.
• Track the onboarding process and provide status updates.
• Develop and implement asset management plans according to the Implementation Plan.
• Perform regular asset audits, asset analysis, and inventory checks.
• Updating and maintaining asset databases.
• Ensure compliance with government regulations and industry standards.
• Coordinate with different departments to understand asset needs and software requirements.
• Analyze asset lifecycle and recommend improvements within the HAM and SAM instance

Requirements

• AA or 2-year technical school in Computer Science, Engineering, Math, Graduate of Technical School, or equivalent (4 years of additional relevant experience may be substituted for education)
• 5+ years of experience in ServiceNow administration, including implementation, configuration, and support.
• Strong analytical, problem-solving, and communication skills with sharp attention to detail.
• Communications:
• Good communication and interpersonal skills.
• Oral and written technical and non-technical to a variety of audiences
• Present information and ideas so others will understand
• Ability to respond clearly to questions.

Technical Skills:

• Familiarity with ServiceNow administration and implementation across various ITSM modules especially HAM Pro & SAM Pro.
• Hands-on experience with platform monitoring, troubleshooting, and system upgrades.
• Ability to follow policies and procedures
• Aptitude to address sensitive situations and positively resolve them.
• Ability to obtain and maintain Public Trust Clearance.
• Must be US Citizen or Green Card Holder.

Preferred Skills:

• ITIL Foundation certification
• Additional ServiceNow certifications (e.g., ITSM Implementation Specialist) are a plus
• Experience supporting a federal client, prior VA Experience is a plus.
• Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills

Job Type: Contract

Pay: Up to $35.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Remote