ServiceNow Developer

Transform Clinical Information Systems at Cedars-Sinai

The Enterprise Information Services (EIS) team leverages people, processes, and technologies to drive clinical transformation.

Cedars-Sinai Recognitions

Cedars-Sinai ranked in the top 20 on Newsweek's list for hospitals excelling in electronic functionalities, telemedicine, digital imaging, artificial intelligence, and robotics.

The organization's Healthtech excellence was acknowledged by the HIMSS Davies Award recognition program, achieving Level 10 certification among over 300 surveyed healthcare organizations.

Job Responsibilities:

The ServiceNow Developer designs, develops, and implements solutions that support business objectives while ensuring optimal performance and scalability of the ServiceNow platform.

This role involves hands-on development across all phases of the software development lifecycle, including conception, design, testing, deployment, and ongoing maintenance.

• Design, configure, and develop custom applications and workflows within the ServiceNow platform.
• Customize ServiceNow forms, fields, business rules, workflows, UI policies, and UI actions.
• Implement and maintain integrations between ServiceNow and third-party systems using REST, SOAP, or other APIs.
• Perform platform upgrades, patches, and module deployments.
• Monitor the health, usage, and overall compliance of the ServiceNow platform.
• Work closely with business analysts, project managers, and stakeholders to gather and analyze requirements.
• Participate in Agile/Scrum processes to deliver incremental improvements.
• Create and maintain technical documentation, including system design, configuration, and user guides.

Experience Requirements:

Three plus years of hands-on experience as a ServiceNow Developer or similar role.

Proven experience in configuring and customizing modules such as ITSM, ITOM, HRSD, or SPM.

Strong proficiency in JavaScript, HTML, CSS, and Glide scripting.

Experience with REST/SOAP APIs and integration tools like Integration Hub.

Familiarity with ITIL processes and frameworks.

Education/Certification Requirements:

High School Diploma/GED.

Bachelor's degree. Computer Science or related discipline preferred.

ServiceNow certification, preferred.

ITIL certification or equivalent practical experience, preferred.