ServiceNow Developer/Administrator

Job Duties:

• Responsible for all aspects of the lifecycle of the ServiceNow platform, including design, development, planning, implementation, configuration, and ongoing support.
• Responsible for troubleshooting and resolving issues within the ServiceNow platform.
• Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes
• Responsible for developing and maintaining integrations between the ServiceNow platform and external systems.
• Responsible for monitoring and managing platform upgrades, development, QA, and production environments.
• Responsible for developing and maintaining documentation related to the ServiceNow platform.
• Responsible for producing reports and dashboards based on defined measures, metrics and key performance indicators.
• Responsible for recommending improvements regarding the platform, processes, or reporting
• Responsible for user management and support related to the ServiceNow platform.
• Manages and maintains relationships with key departments throughout the University to understand business needs, implement solutions and support customers.
• Vendor management and communication for escalation of critical issues and support of new system implementation and determination of root cause analysis.
• Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success.
• Recommends and contributes to development of best practices and standard operating procedures and provides technical expertise for Application Support team.
• Able to appropriately assess and communicate risks, benefits, and alternatives.

Minimum Requirement: This position requires minimum of Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.