ServiceNow Developer Architect Technology Expert I (HYBRID) DPH 9976

Duties Include

• Assume technical responsibility for completion of major ServiceNow projects
• Advise IT and business partners on ServiceNow architecture, capabilities, and best practices
• Develop custom applications to automate business processes, including complicated workflows and user interfaces
• Write client scripts to optimize user experience (UX)
• Perform application testing of new and existing products
• Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.
• Work closely with business analysts on the ITSM team to translate business requirements into ITSM products
• Teach ITSM business analysts about technically complex elements of ServiceNow administration
• Partner closely with UX analysts to incorporate design thinking and user feedback into ITSM products
• Design and perform system integrations between ServiceNow and other technologies
• Supervise technical elements of system version upgrades to stay within one release version of the latest ServiceNow version (n-1)
• Create sufficiently detailed technical documentation so that peer developers/architects can understand, troubleshoot, and replicate ITSM products
• Advise ITSM team on technical architecture and strategy-level questions related to ServiceNow development