Associate Principal, ServiceNow CMDB/CSDM/Service Mapping

• **Hybrid, 3 days onsite, 2 days remote***
• **We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a CMDB Service Management – SME. This role is focusing on ServiceNow, CMDB, manually creating CSDM Models, service mapping, Cloud inventory, ITSM, Discovery, etc.

Responsibilities:

• Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management
• Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
• Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
• Provides governance to ensure the integrity of the Configuration Management Database
• Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
• Support integrations with data sources other than ServiceNow Discovery
• Monitor CMDB health and resolve conflicts between data sources.
• Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.
• Produces management information, including KPIs and status reports, with an operational and a management focus

Qualifications:

• BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
• 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
• 5 - 7 years in an Automated Discovery Analyst role preferred
• 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow
• Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, , IT Asset Management, Change Management, Incident and Problem Management, and Event Management
• Experience creating and maintaining metrics, reports, and dashboards
• ServiceNow experience is preferred
• Advanced knowledge of CMDB / CMS data models
• ITIL, COBIT5 as related to service management and configuration management
• General knowledge and familiarity with networking, mainframes, servers, scripting, databases
• Strong Excel and PowerPoint skills required