Senior ServiceNow CSM Service Desk Technician

Seeking a skilled ServiceNow CSM Service Desk Technician for a 12 plus month contract. The selected candidate will work remotely and require strong technical skills and independence.

• Key Tasks:
• Coordinate with other IT teams to resolve IT incidents and service requests efficiently using ServiceNow.
• Support and guide Desktop Services Analysts as needed.
• Facilitate problem management and conduct root cause analysis for significant incidents.
• Oversee ServiceNow documentation creation and maintenance.
• Track SLAs, problem management, and root cause analysis.
• Contribute to service desk reporting and analytics to enhance service delivery using ServiceNow tools.

Requirements:

• At least 2+ years of experience in a service desk management or administration role using ServiceNow.
• Recent ServiceNow CSM experience of at least 1 year
• At least 1 year of technical problem-solving experience. Nice to Have:
• Certified System Administrator (ServiceNow Cert)
• Experience with custom apps and app engines