Multiyear ServiceNow Development & Configuration position out of Harrisburg, PA

Job duties for this position include: configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, developing end user procedures, providing end user support, and business process reengineering

We are seeking a resource with a minimum of five (5) years of expertise in as many of the following products/platforms/activities as possible:

• ServiceNow configuration / development / end-user support

• Syclo Work Manager

• Mobility Platform (SMP 3.0 SP07)

• AgileAssets Sign Management

• AgileAssets Pavement Management

• SAP Plant Maintenance (PM)

• SAP Linear Asset Management (LAM)

• OnBase DMS from Hyland Software (11.0.1.560 SP1)

• OnBase Archivelink for SAP

• OnBase Document Management

• experience using ServiceNow (changing ticket status, maintaining work notes, generating tasks, etc)

• OnBase experience including form design and workflow configuration

• experience with test planning, script maintenance, and test result tracking using Azure DevOps

• developing / creating documents in UPerform

• Ability to express complex technical concepts effectively, both verbally and in writing

• Ability to write business and technical specifications according to defined and established methodology and standards

We are especially interested in individuals with certifications in any of the following:

• ServiceNow certification

• Agile Development Methodology

• Scrum Master certification

• ITIL v3/v4 certification

• ITIL Foundation Certification in IT Service Management

The Work Environment for this resource will be:

• Work hours will fall within 7am - 5pm EST (under normal circumstances)

• Remote only work until at least June 30, 2021 after which, on premise requirements are negotiable