Job Summary

Job Description

Lead ServiceNow Developer

What is the opportunity?

RBC ServiceNow is seeking a highly skilled Lead ServiceNow Developer to join our team in a full-time role. The ideal candidate has 5+ years of development expertise in core ServiceNow modules with a focus on Business Continuity Management (BCM), GRC Integrated Risk Management (IRM), and Configuration Management Database (CMDB). The candidate will be responsible for designing, developing, implementing, and maintaining solutions on the ServiceNow platform that support our business continuity, asset management, and IT operations strategies.

Essential Duties and Responsibilities:

• Design and develop scalable solutions in ServiceNow core applications (ITSM, ITOM), focusing on BCM, GRC/IRM, and CMDB modules.
• Implement GRC processes including policy and compliance, risk, and audit management.
• Customize and configure workflows, business rules, UI policies, and integrations.
• Provide subject matter expertise for BCM capabilities including plan development, risk assessment, and testing automation.
• Collaborate with Risk, Compliance, and Disaster Recovery teams to implement robust BCM workflows and automation.
• Develop and enforce governance policies around CMDB data ingestion and lifecycle.
• Customize and configure ServiceNow applications and services using JavaScript, GlideScript, and Flow Designer.
• Provide platform governance, participate in change control, and ensure compliance with best practices, security policies, and industry standards.
• Document technical design decisions and prepare all required SDLC artifacts.
• Support regulatory/audit compliance, operational resilience, and IT risk management through advanced ServiceNow development and integration.
• Practice test-driven development.
• Mentor junior developers and assist in code reviews and platform architecture decisions.

Must Have:

• Bachelor's degree in computer science, Information Systems, or related field.
• 5+ years of ServiceNow development experience with solid knowledge of ITSM, ITOM, BCM, and GRC/IRM frameworks.
• Proven experience with CMDB modeling, health, and governance; with in-depth knowledge of CMDB, Discovery, and Service Mapping.
• Strong proficiency in JavaScript, Glide, REST/SOAP APIs, and ServiceNow Flow Designer.
• ServiceNow Certifications:
• Certified Implementation Specialist (CIS) in IRM
• Micro-certifications in BCM
• Certified Application Developer (CAD)
• Strong analytical, problem-solving, and communication skills.
• Self-motivation to learn new technologies and concepts.

Nice-to-have:

• ServiceNow CIS certifications in Discovery, Service Mapping.

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work

The expected salary range for this position is $110,000 - $190,000, depending on experience, skills, registration status, market conditions, and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program, which offers opportunities to increase your total compensation based on performance and individual goals.

RBC's compensation philosophy emphasizes attracting, engaging, and retaining a highly qualified global workforce that:

• Drives RBC's high-performance culture
• Enables achievement of strategic goals
• Generates sustainable shareholder returns and above-market shareholder value

Job Skills

Active Learning, Agile Methodology, Application Integrations, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Group Problem Solving, Programming Languages, ServiceNow Agile Development, ServiceNow Discovery, ServiceNow Flow Designer, ServiceNow Governance, Risk, and Compliance (GRC), ServiceNow Implementation, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow JavaScript APIs, ServiceNow Platform, ServiceNow Platform Architecture, ServiceNow Service Mapping, ServiceNow UI Builder, Software Development Life Cycle (SDLC)

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET, JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-15

Application Deadline:

2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that values diverse perspectives is key to our continued growth. We foster a workplace where employees feel supported, can collaborate effectively, drive innovation, and grow professionally, aligning with our Purpose to create value for clients and communities. RBC is committed to policies and programs that promote respect, belonging, and opportunity for all.

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