ServiceNow Administrator

Elegant Enterprise-Wide Solutions

Elegant Enterprise-Wide Solutions

San Bernardino, CA

Posted 29 days ago


About the position

The ServiceNow Administrator will play a critical role in managing and optimizing the ServiceNow platform for Elegant Enterprise Wide Solutions, Inc. This position requires a seasoned professional with a minimum of five years of system administration experience, particularly in enterprise software environments. The primary focus will be on developing and documenting best practices for the County's use of ServiceNow, ensuring that the system is stable, functional, and secure. The administrator will gather requirements from various business units within the County and apply ServiceNow methodologies to drive adoption and enhance user experience. In this role, the administrator will be responsible for identifying potential improvements in system stability and security, enforcing best practices for security and usability, and guiding the business in achieving system compatibility and interoperability. The position also involves performing peer reviews of system integrity and standardization, conducting capacity planning, and maintaining system patching, upgrades, and clones. Additionally, the administrator will develop a Knowledgebase and write knowledge articles to support users and enhance system documentation. The ideal candidate will be a Subject Matter Expert in ServiceNow administration, with strong technical skills and the ability to scope, deploy, support, and maintain enterprise applications. Excellent written and verbal communication skills are essential, as the administrator will need to effectively communicate with both technical and non-technical staff. Experience in a government environment and familiarity with government administrative processes will be advantageous. Knowledge of ServiceNow's flow/workflow, ACLs, ITSM, ITBM, and Appengine is also preferred.

Responsibilities

  • Develop and document best practices for the County's use of ServiceNow. ,
  • Gather requirements from the County's business units and apply ServiceNow methodology. ,
  • Drive adoption of ServiceNow by providing a stable and functional system. ,
  • Identify and report on potential improvements in system stability and security. ,
  • Develop and enforce best practices for security and usability of the system. ,
  • Guide the business using best practices for system compatibility and interoperability. ,
  • Perform peer reviews of system integrity and standardization. ,
  • Perform capacity planning, maintain system patching, upgrades and clones. ,
  • Develop Knowledgebase, write knowledge articles.

Requirements

  • Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users. ,
  • Minimum of 2 years administering ServiceNow with admin level role. ,
  • Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. ,
  • Strong technical skills, ability to scope, deploy, support and maintain enterprise applications. ,
  • Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.

Nice-to-haves

  • Experience working in a Government environment with an understanding of a Government's administrative processes. ,
  • Experience with ServiceNow's flow/workflow, ACLs, ITSM, ITBM, Appengine. ,
  • Experience with other ServiceNow modules.

Benefits

Apply Online
Get Job Offers NEW
Job Offer
Sign up as a candidate and have companies like Elegant Enterprise-Wide Solutions reach out to you directly with opportunities!
Create Profile
New ServiceNow Jobs via Email

Stay up to date with new roles and opportunities. Sent weekly.