Join to apply for the Solutions architect – ServiceNow role at Abbott About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded medicines, serving over 160 countries with 114,000 colleagues. Working at Abbott

At Abbott, you can do meaningful work, grow professionally, care for yourself and your family, and live authentically. Benefits include career development, health coverage, retirement plans, tuition reimbursement, and recognition as a great place to work globally. The Opportunity

The Solutions architect – ServiceNow oversees the strategic planning, implementation, and management of the ServiceNow CMDB and CSDM. This role requires expertise in ITSM, data governance, and cross-functional collaboration to ensure effective integration and utilization across Abbott. Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure data accuracy and consistency within the CMDB/CSDM.
• Team Leadership (20%): Lead and mentor CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop and implement strategies for CMDB/CSDM management.
• Stakeholder Collaboration (10%): Work with IT and business stakeholders to align strategies.
• Governance and Policy Enforcement (10%): Ensure compliance and data integrity through governance policies.
• Process Improvement (5%): Identify and implement process enhancements.
• Industry Trends and Advancements (5%): Stay updated on industry developments and incorporate relevant updates. Decision Making Authority
• Lead the CMDB/CSDM strategy and team operations.
• Manage program portfolios, strategic initiatives, and project dependencies.
• Approve process and data model changes, tool configurations, and data quality initiatives. Financial Accountability
• Manage resources and tools cost-effectively. Key Deliverables
• Effective CMDB/CSDM strategy and team performance.
• Successful process improvements and stakeholder satisfaction.
• Enhanced CMDB/CSDM functionality and value. Experience and Education
• Bachelor's degree in computer science, Business Administration, or related field.
• 10+ years in IT, with experience in IT project management, ServiceNow CMDB and CSDM design and deployment.
• Proven ability to communicate complex information to senior leadership.
• Strong stakeholder relationship skills and understanding of ITIL and ITSM processes. Preferred Skills
• Enterprise ServiceNow knowledge.
• Experience with quality and validation processes.
• SDLC knowledge.
• Excellent communication skills. Additional Information

Base salary ranges from $111,300 to $222,700, depending on location and other factors.

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