Technical Lead - ServiceNow

Technical Lead - ServiceNow

About the Position:

• Provide deep technical expertise in the ServiceNow platform and its various modules, including ITSM, ITOM, ITAM, Service Portal, Agile, PPM, and App Engine Studio.
• Utilize Microsoft Co-Pilot to automate and enhance the documentation process, streamlining the creation of technical specifications and architecture documentation.
• Lead technical teams and oversee large-scale implementations, mentoring and training team members on ServiceNow best practices and new features.
• Ensure the technical integrity of proposed solutions by applying coordination, governance, and change control to technical specifications and infrastructure.

Responsibilities:

• Develop and communicate architectural strategy and roadmaps for ServiceNow implementations.
• Develop and foster business relationships to understand stakeholder needs and provide expert guidance on how ServiceNow can meet those needs.
• Research, evaluate, build proof of concepts, and adopt new technologies to enhance ServiceNow solutions.
• Serve as the technical architect for the company's ServiceNow practice, overseeing all implementations, addressing technical issues, and sharing ideas and solutions.

Requirements:

• Minimum of 10 years of experience working with the ServiceNow platform, including ITSM, ITOM, App Engine Studio, and other modules.
• Proven experience in architecting ServiceNow solutions, developing App Engine solutions, leading implementations, developing roadmaps, evaluating and integrating enterprise applications with ServiceNow, and developing and maintaining collaborative relationships.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• A strong understanding of business processes and how ServiceNow can support and improve them.
• The ability to address and resolve technical issues efficiently.
• The ability to mentor and develop others. ],