Lead Software Engineer, AI and ServiceNow Development

Sr. Software Engineer, AI and ServiceNow

We're seeking a highly skilled Sr. Software Engineer to design and develop AI-powered solutions on the ServiceNow platform.

About the Role

The successful candidate will have a strong background in software engineering, machine learning, natural language processing, and hands-on experience with the ServiceNow platform.

Main Responsibilities:

• Drive the architecture and implementation of GenAI-driven features across our products.
• Design and build scalable and reusable platform services that leverage LLMs to enhance user experiences.
• Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance.
• Design and implement automation using ServiceNow Flow Designer, Integration Hub, and RPA Hub.
• Integrate third-party systems (APIs, web services, databases) into ServiceNow workflows.
• Implement ServiceNow workflows that connect with external web services (API Webhooks).
• Design and develop a workflow framework applicable to various workflows.
• Maintain a ServiceNow roadmap for system maintenance, upgrades, and improvements.

Preferred Qualifications

• ServiceNow Certified Application Developer certification.
• ServiceNow Certified Systems Administration (CSA) certification.
• Certified Implementation Specialist certification in ServiceNow modules (ITSM, ITOM, etc.).