ITSM Developer for ServiceNow Platform

Experienced ITSM Developers Wanted for ServiceNow ITSM Module Development. ">

As an experienced ITSM Developer, you will play a key role in designing, developing and implementing IT Service Management (ITSM) solutions on the ServiceNow platform. With a strong background in ServiceNow development, customization and integrations, you will ensure that the platform meets business requirements and ITIL best practices. Your responsibilities will include:

• Designing and developing ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.
• Customizing and configuring ServiceNow workflows, business rules, UI policies, client scripts and UI actions.
• Maintaining Service Catalog and Service Portal components.
• Implementing automation using Flow Designer, Workflow Engine and Orchestration.
• Integrating ServiceNow with third-party tools and enterprise applications via REST/SOAP APIs.

Required Skills and Qualifications:

• 10+ years of IT experience, with at least 7+ years of ServiceNow development experience.
• Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge).
• Hands-on experience with JavaScript, Glide API, UI policies, ACLs, Business Rules and Client Scripts.
• Experience in ServiceNow integrations with external applications using REST, SOAP, MID Server.
• Proficiency in Flow Designer, Workflow Engine and Orchestration.
• Experience with Service Catalog and Service Portal development.
• Knowledge of ITIL framework and ITSM best practices.
• Strong understanding of CMDB and Asset Management principles.
• Experience in developing custom scoped applications in ServiceNow.
• Familiarity with ServiceNow Certified System Administrator (CSA) and ITSM Implementation.
• Strong problem-solving, debugging and performance optimization skills.
• Excellent communication and teamwork skills.