Technical ServiceNow Administrator Lead

Key Responsibilities:

• Manage and troubleshoot ServiceNow platform-related issues to ensure smooth operations.
• Identify recurring issues and collaborate with development teams to implement long-term resolutions.
• Monitor system performance and proactively address potential concerns.
• Support change management and release processes within the ServiceNow platform.
• Maintain foundational data sources, including Users, Configuration Items (CIs), Locations, etc.
• Develop and document standard operating procedures and create knowledge articles for internal use.
• Assist in system audits and ensure compliance with governance standards.
• Provide technical support for large-scale ServiceNow implementations.