Project Manager, ServiceNow Jobs

A confidential federal-sector technology integrator is expanding its ServiceNow footprint from core ITSM to a full ITAM/ITOM and customer-facing service-catalog capability. You will lead the end-to-end delivery of this multi-module roadmap inside a classified environment, partnering with architecture, development and security teams to bring new asset, event-management and automated request workflows online.

Responsibilities

• Drive project delivery across all phases for ITAM, ITOM, enhanced ITSM and service-catalog workstreams.
• Define scope, schedule, budget and resources in collaboration with delivery leads, architects and developers.
• Develop and maintain artifacts -integrated master schedule, RAID log, executive status, change-control board (CCB) packages.
• Proactively manage risks & issues , escalating and coordinating mitigation with security and program leadership.
• Facilitate Agile ceremonies (daily stand-ups, sprint planning, backlog grooming, reviews) using ServiceNow, JIRA or similar.
• Ensure governance & compliance with TS/SCI and SAP requirements, liaising with the security office on accreditation timelines.

Minimum qualifications

• Bachelor's degree (or equivalent practical experience) in IT, Business, Engineering or related field.
• 2 + years managing IT projects that include ServiceNow implementation or expansion.
• Active TS/SCI clearance and SAP eligibility.
• Experience delivering projects 100 % on-site in classified environments.
• Demonstrated expertise with ServiceNow ITSM; working knowledge of ITAM or ITOM.
• Strong written/verbal communication and stakeholder-management skills.

Preferred qualifications

• PMP, PgMP, CSM or comparable project-management certification.
• 3 + years working with both Agile and Waterfall methodologies.
• Prior experience integrating ServiceNow with downstream systems (CMDB enrichment, event-management tools).
• Advanced ServiceNow certifications (e.g., Certified Implementation Specialist - ITAM or ITOM).
• Familiarity with federal compliance frameworks (FISMA, NIST).