ServiceNow ITSM Lead

ServiceNow Specialist Lead

We are seeking an experienced ServiceNow Specialist Lead to join our team and take ownership of the Incident and Problem Management practices. This individual will be responsible for ensuring ITSM policies are reflected in the way the platform is configured and providing training to other IT Teams on the use of ServiceNow and ITSM processes.

The ideal candidate will have a deep understanding of the ServiceNow platform and excellent knowledge of ITIL framework, as well as strong communication and interpersonal skills to create process documentation, training materials and host training sessions with stakeholders.

This role will also involve working closely with ServiceNow Architects and Developers to align processes with tool functionality and promoting a culture of Continuous Service Improvement across ITSM capabilities.