Lead ServiceNow ITOM / ITAM / ITSM Technical Consultant -Harrisburg PA (Hybrid)

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Title: Lead ServiceNow ITOM / ITAM / ITSM Technical Consultant

Preference: (Ex- Accenture / Ex-Delloite)

Location: Harisburg PA ( Hybrid)

Duration: 36 months ( Extendable)

Note: Candidates can be from NYC / NJ- ready to commute to client location once a week

What You ll Do

• Led ServiceNow ITOM, ITSM and/or ITAM implementation workshops to deliver technical stories/requirements and design.
• Minimum 7 years of ServiceNow design and development experience.
• Experience in developing ServiceNow solutions and technical design documents from business requirements.

What You ll Bring

• Experience with ServiceNow as a Lead or Supervisor skills.
• At least two full lifecycle ServiceNow implementations in the role of a technical lead
• Certified Implementation Specialist in ITOM, ITSM and/or ITAM .
• Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.)
• In-depth knowledge & Hands on experience across ITOM, ITSM and/or ITAM ServiceNow modules,
• Demand
• Project
• Project Financials
• Resource
• Programming expertise in ServiceNow.
• Demonstrated understanding of demand & project management processes.
• Responsible for delivering industry and ServiceNow best practices around SPM, with strong client management experience.
• Excellent communication skills
• Ability to work successfully across both business and technical stakeholders to drive design and decisions on requirements
• Experience leading solution and design across case management, knowledge management, portals, document management, and reporting
• Experience as a relationship manager and stakeholder management
• Experience contributing to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
• Ability to provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
• Certified in system administration & application development (CSA, CAD). CIS PPM certification is a Must.
• Experience with agile methodologies

Experience Education/Certifications

• BA/BS Degree in IT, Computer Science, IS or business-related field or equivalent professional experience
• Certified System Administrator Certification (CSA)
• Certified Implementation Specialist (CIS - ITSM, ITOM, ITBM, ITAM, GRC)
• Certified Application Developer (CAD)
• ITIL or IT4IT certification

I look forward to hearing from you soon.