ServiceNow Implementation Specialist - Customer Service Management

Dive into a Rewarding Career in Customer Service Management Job Overview:

We are seeking an experienced professional to join our team as a ServiceNow Customer Service Management Manager. In this role, you will be responsible for driving the growth and success of our customers' ServiceNow implementations. Main Objectives:

• Lead client workshops and lab exercises to deliver technical architecture designs and support process improvement initiatives.
• Design and configure ServiceNow Customer Service Management and Field Service solutions that align with client programs, leveraging your expertise to drive innovation and efficiency.
• Collaborate with clients to implement their ServiceNow CSM solutions, providing technical guidance to developers on configuration and ensuring seamless integration.
• Develop and deliver training plans to empower clients across all functional departments, fostering knowledge sharing and adoption. Key Requirements:
• Certified System Administrator (CSA) certification.
• At least 3 years of experience in a professional environment, with a strong background in ServiceNow implementation and leadership roles.
• Excellent written and oral communication skills, with the ability to articulate complex ideas and concepts effectively.
• Able to work collaboratively with professionals at all levels, prioritizing tasks and managing multiple projects simultaneously. About Our Benefits:

We offer a competitive salary and a comprehensive benefits package, including opportunities for professional development, recognition, and rewards. Join us and unlock your full potential in a dynamic and inclusive work environment.