ServiceNow Solutions Architect Role Overview

ServiceNow IRM/BCM Solutions Architect Job Description

This role involves leading and contributing to the growth of our dynamic ServiceNow practice. As a strategic ServiceNow IRM/BCM Solutions Architect, you will play a critical part in helping organizations solve key business challenges, improve operational performance, and gain a competitive advantage through effective use of the ServiceNow platform.

You will collaborate with project managers, technical architects, and cross-functional teams to deliver comprehensive, high-impact ServiceNow solutions. In this role, you will lead the design and architecture of solutions that align business needs with technical requirements, ensuring projects are executed effectively and on schedule.

• Develop and implement tailored ServiceNow IRM/BCM solutions based on client requirements.
• Advise on IRM/BCM best practices and platform capabilities.
• Create and document solution architectures aligned with stakeholder objectives and ServiceNow implementation standards.
• Evaluate technical complexity and effort required for enhancements through demand or project-based evaluations.
• Assess the technical feasibility of ServiceNow enhancements for platform compatibility and performance.
• Work with stakeholders to identify and translate complex functional and technical requirements.
• Guide developers on ServiceNow architecture and coding best practices.
• Recommend updates to development standards, including design and coding conventions.
• Optimize code and architectural approaches.
• Provide leadership in platform-wide development strategies and technical problem-solving.

Requirements:

• 7+ years of experience working with the ServiceNow platform.
• 5+ years in a ServiceNow Solution Architect role.
• 4+ years of experience in the IRM domain, with at least 2 years specifically focused on BCM (Business Continuity Management).
• Expertise in BCM processes including Business Impact Analysis, Business Continuity Planning, Crisis Management, and Exercise Management.
• Experience in ITSM, ITOM, ITBM, and platform integrations.
• Knowledge of ServiceNow CMDB and Common Service Data Model (CSDM 4.0).
• Strategic mindset with excellent collaboration and communication skills.
• Ability to manage multiple priorities under tight deadlines while maintaining high-quality standards.