ServiceNow Professional

We're seeking a seasoned ServiceNow professional who excels in designing and implementing efficient workflows, streamlining business processes, and driving user adoption. As a key member of our team, you will leverage your expertise in ServiceNow development, UX design, and process engineering to deliver high-quality solutions that meet business needs.

Your responsibilities will include:

• Designing and developing user-centric workflows on the ServiceNow platform.
• Partnering with business and technical teams to identify and implement low-code applications.
• Establishing feedback loops with end-users to refine solutions and encourage broad adoption.
• Providing ongoing training, knowledge sharing, and support to empower users.
• Staying ahead of ServiceNow releases and solutions, applying ITIL/ITSM standards, and championing quality first approaches.

To succeed in this role, you will need:

• Bachelor's degree (or an equivalent combination of education and experience).
• 8+ years of delivering IT solutions aligned to business needs.
• 5+ years of ServiceNow development experience.
• 3+ years specializing in ServiceNow UX design.
• Expertise in ITIL/ITSM, IAM standards, and full ITSM Pro capabilities.
• Strong experience with white-glove and low-code process engineering.
• Hands-on experience with ServiceNow automations and integrations.
• Solid understanding of Agile methodologies.
• ServiceNow Certified System Administrator (Required).
• Additional certifications (IT Service Management, Certified Application Developer) are highly preferred.

A successful candidate will possess:

• Proactive attitude and ability to take initiative.
• Independence and willingness to own complex issues.
• Excellent communication skills.
• Adaptable and fast learning mindset.
• Ability to thrive in collaborative team environments.