ServiceNow Development Expert

Senior ServiceNow Developer Job Summary

The ideal candidate will possess a strong background in ServiceNow development, administration, and integration, with a deep understanding of the ServiceNow platform.

This role requires the ability to design and implement enterprise-level solutions aligned with business needs.

• Key Responsibilities:
• Design, develop, configure, and customize ServiceNow modules (ITSM, ITOM, HRSD, SecOps, CSM, etc.).
• Develop and maintain integrations between ServiceNow and third-party systems using APIs, MID servers, web services (REST/SOAP).
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Create and manage complex workflows, business rules, client scripts, and UI policies.
• Develop custom applications on the ServiceNow platform using JavaScript and Glide APIs.
• Implement performance tuning and optimization of ServiceNow instances.
• Conduct unit testing, peer reviews, and deploy code in accordance with best practices.
• Provide production support, troubleshoot issues, and perform root cause analysis.
• Stay updated with the latest ServiceNow releases and features, applying them to current environments when appropriate.

Requirements:

• 10+ years of IT experience with at least 7+ years specifically in ServiceNow development.
• Strong experience in ServiceNow ITSM, ITOM, CMDB, and custom application development.
• Experience with ServiceNow integrations (LDAP, SSO, AD, SCCM, Azure, etc.).
• Expertise in JavaScript, Glide API, AngularJS, HTML/CSS.
• Proficiency in Flow Designer, Service Portal, and Scoped Applications.
• Solid understanding of ITIL processes and best practices.
• Hands-on experience with ServiceNow upgrades and patching.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.