ServiceNow IT Specialist

About This Role:

We are looking for an IT Service Management Specialist to join our team. As a key member, you will play a crucial role in ensuring the smooth operation of our ServiceNow platform.

Key Responsibilities:

• Maintain the health, performance, and reliability of our ServiceNow platform
• Customize applications, including workflows, forms, business rules, and reporting capabilities
• Manage user roles, permissions, and access control
• Provide technical support and issue resolution
• Monitor system logs and performance
• Coordinate and implement new features, upgrades, and platform enhancements
• Maintain thorough documentation of configurations, processes, and procedures
• Stay up-to-date with ServiceNow best practices, emerging features, and relevant federal IT standards
• Conduct evaluations of new tools or system changes

Requirements:

• Bachelor's degree in computer science, information systems, or a related discipline
• At least 5 years of experience in IT support, system administration, or a related technical field
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role
• Relevant certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ITIL Foundation Certification

Preferred Skills:

• Demonstrated experience in managing and administering ServiceNow
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
• Strong knowledge of ITIL frameworks and ITSM best practices
• Proficiency in JavaScript, SQL, HTML, and CSS

Bonus Points:

• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
• Experience working in an Agile environment with tools like Microsoft Azure DevOps
• Prior experience supporting government agencies or contracts ],