ServiceNow ITOM Implementation Expert

ServiceNow ITOM Implementation Expert

Unlock Your Potential:

In this role, you'll have the opportunity to help shape the future of our industry. As a passionate leader, you'll guide clients through their ServiceNow ITOM program, sharing your expertise to maximize its value.

About Us:

We're a leading provider of audit, tax, and consulting services. Our commitment to innovation has been a core part of our DNA since our inception over 80 years ago.

Job Description:

This position requires a seasoned professional with leadership, decision-making, and management skills. You'll manage the ServiceNow ITOM implementations, overseeing projects from start to finish.

Key Responsibilities:

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts, and assist with preparing SOWs.
• Leverage your expertise in IT Operations Management to advise clients on leveraging ServiceNow for supporting their ITOM program.
• Lead project implementation & oversee architectural design, while working directly with Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline.
• Design and deliver end-user training.

Requirements:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or two of the following: Discovery, Event Management, HAM, SA, and Service Mapping
• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM (IT Operations Management)
• Proficient in ServiceNow ITOM development (configuration and coding)