ServiceNow Developer - Workplace Service Delivery

Job Title: ServiceNow Developer - Workplace Service Delivery

Position Description: Protingent Staffing has an exciting contract opportunity for ServiceNow Developer with our client that is fully remote.

Job Responsibilities:

Solution Design:

• Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements.
• Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.
• Demonstrated expertise in ServiceNow applications, specifically WSD

Solution Development:

• Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided
• Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.
• Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.
• Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.

Testing and Deployment:

• Perform unit testing of developed solutions.
• Assist in deploying updates and new configurations to the production environment following the company's change management processes.

Documentation:

• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Contribute to the creation and maintenance of user guides and training materials.

Support:

• Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.
• Assist in troubleshooting and resolving issues reported by end-users.
• On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since Pure Storage has a 24x7 business. This responsibility is shared across the team.

Collaboration:

• Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals
• Attend and participate in team meetings and collaborative planning activities
• Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.

Continuous Improvement:

• Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.
• Participate in training and educational opportunities to enhance knowledge and skills.
• Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.

Compliance

• Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.
• Adhere to the organization's IT policies, procedures, and standards.

Job Qualifications:

• BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field, or MBA a plus.)
• Must have 3+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
• Must have hands-on implementation experience of ServiceNow WSD, including Space Management, Reservation Management, Move Management, Case Management, and Health & Safety
• Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• ServiceNow Certified Application Developer certification is a plus
• Strong analytical, problem solving, interpersonal and communication skills required

Must Have:

• Be a team player and collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers.

Job Details:

• Contract: 3 months with possibility of extension depending on business needs
• Pay Rate: $55 - $63 /hr.
• Location: Fully Remote

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.