Service Management - ServiceNow CSDM Models and Mapping

Note: This position does not offer sponsorship.

Role Overview: Focuses on infrastructure-side ServiceNow administration, with key responsibilities in service mapping, managing the CMDB CSDM model, discovery, and related ITSM processes. Key Responsibilities:

• Manage and populate the ServiceNow CMDB CSDM model and discovery processes.
• Utilize automation to create maps and models independently, without relying solely on service mapping tools.
• Design and implement enhancements for the maturity of the CMDB and related processes.
• Ensure data integrity and governance within the CMDB.
• Collaborate across teams to support IT infrastructure topology, cloud inventory, and ITSM modules such as change, incident, and problem management.
• Monitor CMDB health, perform audits, and generate KPIs and reports. Qualifications:
• Minimum 5 years' experience with Configuration Management, CMDB, Automated Discovery, and process improvement within ITSM tools like ServiceNow.
• Strong understanding of ITIL processes and IT infrastructure components.
• Experience working with cloud inventory management and cross-functional collaboration. Technical Skills:
• Preferred experience with ServiceNow.
• Deep knowledge of CMDB/CMS data models and ITIL, COBIT5 frameworks.
• Familiarity with networking, servers, scripting, and databases.
• Proficiency with Excel and PowerPoint; excellent communication skills. Education & Certifications:
• Bachelor's degree in MIS, Computer Science, or related field.
• ITIL Foundation+ certification.

Salary: $127k to $155k plus 15% bonus

Location: Chicago, IL (3 days onsite, 2 days remote)

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