ServiceNow Developer Position

ServiceNow Developer Position

• This is an exciting opportunity to join our team as a ServiceNow Developer and contribute to the successful implementation of IT Service Management (ITSM) solutions.
• The successful candidate will have hands-on experience with ServiceNow ITSM modules, scripting, integrations, and UI customizations. About the Role:
• Configure and customize ServiceNow applications to meet business requirements.
• Develop user stories and technical documentation to ensure smooth project delivery.
• Collaborate with stakeholders to define technical design, security roles, and governance frameworks.
• Implement Knowledge Management best practices, including the configuration of the knowledge base, approval workflows, and knowledge categories.
• Design and develop incident workflows, SLA configurations, major incident management, and VIP user handling processes.
• Create service request management workflows, order guides, request fulfillment workflows, notifications, and SLA logic.
• Customize the Agent Workspace to meet specific business needs, including role-based landing pages, Agent Assist, and contextual sidebar features.
• Support CMDB configuration, foundational data setup, and list/form updates to ensure accurate asset management.
• Develop custom reports and dashboards using Performance Analytics (PA) jobs to provide actionable insights.
• Implement Tanium integration (bi-directional CMDB updates) and telephony system enhancements to streamline operations.
• Assist with data migration efforts, including data mapping, migration execution, and validation.
• Develop UI Policies, Business Rules, Client Scripts, Flow Designer workflows, and Script Includes to enhance user experience.
• Utilize Glide API and JavaScript for automation and process optimization to improve efficiency.
• Support advanced Work Assignment configurations for ticket routing and ensure seamless incident resolution.
• Participate in UAT testing, remediation, and retesting to guarantee high-quality deliverables.
• Contribute to the creation of technical documentation and user training materials to ensure successful adoption.
• Assist with Go-Live activities, including final configuration reviews and production deployment to ensure a smooth transition.
• Provide post-Go-Live support and implement patches or minor enhancements as needed to maintain optimal performance.