ServiceNow Applications Architect

Senior Software Engineer Job Description ">

This Senior Software Engineer role involves working with our team to design, develop, and deploy high-quality software solutions using ServiceNow. Main Tasks:

• Collaborate with Product Management to gather requirements and develop solutions.
• Design and implement process improvements, focusing on reducing technical debt and enhancing team efficiency.
• Analyze capacity requirements and identify areas for improvement.
• Participate in Agile planning, providing input on story sizing, backlog grooming, and release planning.
• Develop robust product and solution designs to address complex problems.
• Build and maintain multiple products in ServiceNow, ensuring alignment with stakeholder needs.
• Write software and automated tests aligned with technical architecture standards.
• Investigate and resolve technical issues as needed.
• Provide ongoing support, monitoring, and maintenance of deployed products.
• Mentor junior software engineers, guiding them on technical best practices.
• Stay updated on industry trends and share insights with the team.
• Adhere to technical strategies, policies, standards, and practices.
• Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions.
• Lead reviews of own work and participate in reviews of colleagues' work.
• Enhance business performance through effective ServiceNow enhancements.

Key Requirements:

• Proficiency in ServiceNow modules, including ITSM and Service Catalog.
• Expertise in building and managing Scripted REST APIs for external system integrations.
• Hands-on experience with ServiceNow Application Development, including creating and maintaining custom applications.
• Experience with DevOps practices, such as CI/CD pipelines for ServiceNow development, using tools like Git.
• Strong skills in JavaScript, Glide Scripting, and API Development.
• Strong analysis and troubleshooting skills.
• Familiarity with ServiceNow development tools, including Studio, Flow Designer, Service Portal, and Virtual Agent.
• Working experience with Agile application development practices.
• Bachelor's degree in a related field and 4 years' experience, or alternative combinations of education and experience.
• Certification in ServiceNow system administration and/or application development (CSA, CAD).