ServiceNow Solutions Architect

The role of ServiceNow Architect requires a skilled professional to design and implement solutions within the Army Research Laboratory (ARL) ServiceNow environment.

Key Responsibilities:

• Design, develop, and implement solutions across Development, Test, and Production servers, Mid-Servers for Discovery, and MariaDB database servers.
• Manage current integrations with Microsoft Endpoint Configuration Manager (MECM), Tanium, Tenable, and Lightweight Directory Access Protocol (LDAP) integration with Active Directory.
• Implement and support modules including Customer Service Management (CSM), Software Asset Management (SAM), Hardware Asset Management (HAM), and IT Operations Management (ITOM).
• Lead the implementation of Strategic Portfolio Management/Application Portfolio Management (SPM/APM), Security Operations/Vulnerability Management, Integrated Risk Management/Continuous Authorization Monitoring (IRM/CAM), Human Resources Service Delivery (HRSD), and App Engine capabilities.
• Collaborate with vendors to implement and support vendor-developed applications for the ServiceNow platform.
• Assist with migrating ServiceNow into a suitable and approved Army/DoD cloud environment.
• Provide guidance and mentorship to ServiceNow developers and administrators.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• ServiceNow Certified Implementation Specialist (CIS) certification preferred.
• Minimum of 5 years of experience working with ServiceNow.
• Strong understanding of ITSM best practices and processes.
• Experience with cloud migration projects preferred.