Service Now Developer

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DESCRIPTION

ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers. The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within ETSO. Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

Position Duties and Tasks: (As below but not limited)

Design, develop, and implement ServiceNow applications and integrations.

Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.

Develop and maintain custom applications/modules using ServiceNow Studio.

Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.

Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.

Collaborate with Business Analysts and stakeholders to gather and clarify requirements.

Develop reports, dashboards, and performance analytics widgets.

Perform code reviews, unit testing, and maintain code quality and security.

Maintain documentation on configurations, customizations, and system architecture.

Documents all work for future reference.

Able to work in a team environment.

Able to communicate effectively orally and in writing.

Participate in Agile/Scrum development cycles and sprints.

Required Skills:

Bachelor's degree in computer science, Information Systems, or related field.

5+ years of hands-on ServiceNow development experience.

Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).

Familiarity with Agile/Scrum methodologies.

ServiceNow Certified System Administrator (CSA) is required.

ServiceNow Certified Application Developer (CAD).

Desired Skills:

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery).

Experience with Automated Test Framework (ATF).

Exposure to ServiceNow App Engine and Flow Designer.

Understanding of CMDB and Discovery.

Knowledge of Employee Service Portal and custom widget development

Skill

Required / Desired

Hands-on ServiceNow development experience

Required

Bachelor's degree in computer science, Information Systems, or related field.

Required

Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.

Required

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).

Required

Familiarity with Agile/Scrum methodologies.

Required

ServiceNow Certified System Administrator (CSA)

Required

ServiceNow Certified Application Developer (CAD)

Required

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery)

Desired

Experience with Automated Test Framework (ATF)

Desired

Exposure to ServiceNow App Engine and Flow Designer.

Desired

Understanding of CMDB and Discovery.

Desired

Knowledge of Employee Service Portal and custom widget development

Desired