ServiceNow SPM Report Developers

We have a 12 month contract to hire for 2 ServiceNow SPM Report Developers. Must have 5-10+ years of experience with ServiceNow SPM, Platform Analytics and Overall Reporting and Data Understanding. 100% Remote. Must Haves:

• 5-10+ years of ServiceNow SPM Knowledge
• Platform Analytics
• Overall Reporting & Data Understanding

Nice to haves:

• Healthcare Experience

Disqualifiers:

• Missing necessary ServiceNow knowledge and experience

Responsibilities:

• Create and customize reports using ServiceNow's reporting tools (e.g., list reports, pivot tables, bar charts, pie charts).
• Develop platform analytics dashboards for real-time insights.
• Use filters, conditions, and groupings to tailor reports to specific business needs.
• Analyze data trends and patterns to support business decisions.
• Work with stakeholders to understand reporting requirements and translate them into actionable reports.
• Validate data accuracy and consistency across reports.
• Regularly review and update existing reports to ensure they remain relevant and efficient.
• Optimize report performance by refining queries and reducing unnecessary data loads.
• Archive or retire outdated reports.
• Collaborate with business analysts, developers, and process owners to gather requirements and deliver insights.
• Provide training or documentation to end-users on how to access and interpret reports.
• Participate in meetings or workshops to understand evolving reporting needs.
• Investigate and resolve issues related to report generation or data discrepancies.
• Support users in troubleshooting access or visibility issues with reports and dashboards.
• Maintain documentation for report logic, data sources, and usage guidelines.
• Ensure compliance with data governance and security policies. Performance Expectations:
• Proactively identify opportunities to improve reporting efficiency.
• Maintain a clean and organized report library.
• Stay updated on ServiceNow reporting features and best practices.
• Collaborate effectively with cross-functional teams to align reporting with business goals.
• Provide training or documentation to empower users to self-serve reports when appropriate. Our key metrics include the following: Report Accuracy, timeliness, report utilization, stakeholder satisfaction, volume and complexity, system performance, compliance and governance.
• Error rate in reports (data mismatches, incorrect filters).
• Frequency of data validation issues reported by stakeholders
• Turnaround time for report requests.
• Adherence to SLAs for report delivery
• Number of active users accessing reports and dashboards.
• Frequency of report usage (helps gauge relevance and value).
• Feedback scores from users and stakeholders.
• Number of rework requests due to unmet requirements.
• Number of reports created or maintained per month.
• Complexity of reports handled (e.g., multi-source, performance analytics, scripted reports).
• Impact of reports on ServiceNow instance performance (e.g., long-running queries).
• Optimization of report queries and data sources.
• Adherence to data governance policies.
• Proper use of roles and permissions in report sharing.

About this role: The ServiceNow Report Developer role is unique because it sits at the intersection of technical expertise, business insight, and data storytelling within the ServiceNow ecosystem. This requires knowledge in a njche skillset of Platform Analytics within ServiceNow platform

Portfolio Management reporting creates reporting assets and dashboards for the Business of BTS. Strategic Portfolio Management within ServiceNow is used for a lot of Operational & Adoption Metrics.

Job Description: Job Profile Summary Senior Business Intelligence Engineer Position Purpose: Creates complex Enterprise-class data assets that provide business insight and aid business decision-making. Assets will include (but are not limited to) reports, visualizations, dashboards, and data extracts. Produces complex reports and performs meaningful quantitative or qualitative analyses addressing impactful business issues or questions. Combines these reports with subject-matter expertise to deliver coherent, insightful takeaways comprehensive read-outs, and advice/recommendations grounded in what our data is telling us. Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 - 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Technical Skills: One or more of the following skills are desired. Experience with one or more of the following Business Intelligence; Data Analysis; Microsoft Azure; SAS (Software); SQL (Programming Language); Statistical Analysis Systems (SAS); Tableau (Business Intelligence Software) Experience with Data Modeling; Python (Programming Language); Quality Assurance; SQL (Programming Language) Experience with one or more of the following Analytical Techniques; Business Analysis; Quantitative Analysis; Risk Analysis; Root Cause Analysis; Statistical Process Controls Knowledge of Microsoft Visio; User Flows; Workflows Soft Skills: Intermediate - Seeks to acquire knowledge in area of specialty Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills