OA/ETSO - AR1 A4 SC3 - ServiceNow Admin

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Short Description: OA/ETSO - AR1 A4 SC3 - ServiceNow Admin

• *hybrid role - requiring on-site presence two days per week, or as needed**

Complete Description: The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties.

1. Defines and documents customer business functions and processes.
2. Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
3. Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth.
4. Participates in system integration testing, user acceptance testing, and testing of new system functionality.
5. Provides technical assistance in training, mentoring, and coaching professional and technical staff.
6. Escalates issues to management as appropriate.

Key Responsibilities: "Configure and maintain ITOM, HAM, and SAM modules in ServiceNow. "Perform system administration tasks, including user management, access control, and workflow automation. "Support instance upgrades, patching, and system performance tuning. "Troubleshoot and resolve technical issues and system errors. "Ensure compliance with ServiceNow best practices and governance policies.

Required Skills: "ServiceNow Certified System Administrator (CSA) is required. "Experience with Automated Test Framework (ATF). "Exposure to ServiceNow App Engine and Flow Designer. "Understanding of CMDB and Discovery. "Knowledge of Employee Service Portal and custom widget development "4-year college degree or equivalent technical study - Preferred - 4 Years "Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay). "Familiarity with Agile/Scrum methodologies. "ITIL V4 Foundation Certification - Preferred

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.