Senior ServiceNow Developer

About Our Company:

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location: This role is hybrid, with 3 days per week on-site in Laurel, MD (20707), and 2 days telework.

Role:

Delmock Technologies, Inc. is seeking a Senior ServiceNow Developer to work closely with business stakeholders to capture requirements and align them with ServiceNow’s out-of-the-box capabilities.

Responsibilities:

• Implements and configures Strategic Portfolio Management (SPM) core applications:
• Configures intake forms, assessment workflows, scoring models, and demand states.
• Sets up Planning Console, Work Breakdown Structure (WBS), project
• templates, document templates, cost plans, time tracking, and reporting.
• Builds resource plans, assigns roles, and configures availability and utilization reporting.
• Aligns all SPM configurations with the CMDB and other ServiceNow platforms (e.g., ITSM, APM).
• Configures Performance Analytics dashboards and creates role-based views for PMO, executives, and team members.
• Supports legacy data migration or integration strategy for Microsoft Project Online.
• Prepares the platform for future enablement of: Portfolio Workbench, Scenario Planning, Innovation Funnel, and Strategic Planning modules.
• Ensures adherence to out-of-the-box functionality and platform upgradeability.
• Delivers documentation, user training, and knowledge transfer to internal teams.

Minimum Requirements:

• Bachelor’s Degree in Information Systems, Computer Science, or related scientific or technical field, and three (5) years minimum of relevant experience
• Work Experience: 5+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform's architecture and capabilities.
• Project Experience: Demonstrated experience working on large-scale projects in diverse team environments focusing on ServiceNow development tools and techniques, including scripting in JavaScript, Jelly, and AngularJS.
• Hands-on experience implementing and supporting ServiceNow SPM (formerly ITBM), including Demand, Project, and Resource modules.
• Strong knowledge of project portfolio management methodologies (PPM, SAFe, Agile).
• Familiarity with ServiceNow Performance Analytics and CMDB relationships.
• Ability to translate governance and planning requirements into platform configuration.
• Experience working in ServiceNow environments with ITSM, APM, or CMDB integrations.
• Integration Expertise: Experience integrating ServiceNow with other systems using APIs, web services, and middleware technologies.
• Workflow and Automation: Ability to design and implement automated workflows to streamline processes.
• Cloud Technologies: Familiarity with cloud computing concepts and platforms (e.g., Azure)
• ServiceNow Platform Expertise: Hands-on experience with ServiceNow development tools and techniques.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work closely with stakeholders to translate business needs into technical solutions.
• Problem-solving: Strong analytical and problem-solving skills, especially when working with large, complex datasets.

Preferred/Nice to Have Skills:

• ServiceNow Certified Implementation Specialist – SPM.

Clearance:

• The ability to pass a background check is required for this position.

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.