ServiceNow Developer

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

We are seeking a motivated and skilled ServiceNow Developer to join our dynamic team at SHI. The ideal candidate will possess a robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation of ITSM, ITAM, and ITOM modules. This role requires a proactive individual who is eager to tackle challenges and contribute to innovative solutions for SHI customers.

Role Description

• Implement and optimize ServiceNow ITAM, ITSM, and ITOM modules, including configuration, workflow, reporting, data imports, custom scripting, and third-party software integration.
• Collaborate with customers to align ServiceNow configuration with their requirements and draft detailed user stories and acceptance criteria.
• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.
• Serve as both a system administrator and developer, managing platform operations while driving development initiatives.
• Identify and resolve potential issues within customer ServiceNow environments to enhance platform efficiency.
• Stay informed on industry trends and new ServiceNow offerings to continually improve platform usability.
• Complete projects within agreed timelines and key performance indicators (KPIs).
• Support SHI teams in managing project timelines and customer expectations effectively.
• Contribute to achieving and exceeding business objectives and driving key ServiceNow initiatives.
• Pursue ongoing training and certifications to stay current with new ServiceNow products and functionalities.
• Maintain comprehensive knowledge of the ITAM, ITOM, ITSM, and software life-cycle processes.
• Adhere to ServiceNow department standards, ensuring professionalism and consistency with SHI quality standards.

Behaviors and Competencies

Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

Customer-Centric Mindset: Can identify customer pain points and propose solutions to address them. Actively seeks customer feedback and incorporates it into product improvements.

Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance.

Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.

Skill Level Requirements

• Strong integration experience, with the ability to connect ServiceNow with other systems.
• Familiarity with ITIL v4 framework and its application in service management.
• 5+ years of experience in configuring and customizing ServiceNow projects.
• Proven experience with ServiceNow Flow Designer for creating and managing workflows.
• ServiceNow Certified System Administrator (CSA) AND Certified Application Developer (CAD) certifications.
• In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment.
• Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment.

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 3+ years of experience in/with ServiceNow
• 3+ years of experience in/with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Fluency in ITIL methodologies, JavaScript, and web software design principles and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog) preferred.
• Fluency in Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) preferred.

Role

The ideal candidate will hold the following accreditations; if not currently held, the successful candidate will demonstrate a “learning mindset” and may be called to study and pass some of the following accreditations within a short period of commencing the role:

• ServiceNow System Administrator
• ServiceNow Fundamentals
• ServiceNow Implementation Methodology Fundamentals
• ServiceNow Platform Implementation
• ITAM all modules
• ITSM all modules through to ITSM Professional
• CMDB and Vendor Portfolio Management
• ITOM module, focusing on Discovery and cloud management

The base salary for this position is $80,000 - $120,000. The estimated on-target earning, or OTE, which includes a base salary and bonus/commissions, are $100,000 - $150,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status